These terms describe the basic rules for using Gravix Cloud. Enterprise customers may have a separate written agreement; where they do, that agreement applies.
Need more detail than this page gives, or a signed agreement for your company? Email sales@gravixcloud.com or call +880 1703-449000.
Using Gravix Cloud
By creating an account or using Gravix Cloud services, you agree to these terms. If you use the services for a company, you confirm that you can accept these terms for it.
The services
Gravix Cloud provides tools for adding real-time communication to apps:
- voice calls and voice chat rooms;
- video calls;
- live streaming;
- AI voice agents and AI video agents;
- the real-time beauty filter;
- Gravix Studio;
- SDKs for Flutter, Web, Android, iOS.
Your account and keys
Keep your account details and your secret keys confidential. Issue short-lived access tokens from your own server and never ship a secret key inside an app. You are responsible for activity that uses your account or keys. Tell us straight away if you think a key has been exposed.
Acceptable use
You must not use the services to:
- break any law, or help anyone else break one;
- record, monitor or process people without the notices and consent the law requires;
- harass, threaten or exploit anyone, or share content that is illegal;
- attack, overload, probe or try to get around the security of the services;
- resell the services as your own without a written agreement with us;
- send spam, run scams or fraud, or impersonate another person or company;
- create several accounts, or use false details, to collect the sign-up bonus more than once or to get around a ban.
If you misuse the services or behave badly towards other people, we will ban your account. See Suspension and bans.
Your app and your users
You are responsible for your app, the content your users send through it and how you treat them, including your own terms and privacy policy. Our privacy policy explains how we handle information.
Plans, sign-up bonus and billing
Current prices are on our pricing page: Starter is $1 per 2,000 minutes, Professional is $200 per 150 concurrent participants and Enterprise is $7,999 (terms and conditions apply). New accounts get 10,000 free minutes when they sign up. The real-time beauty filter is included free with every subscription.
How usage is measured and billed for your plan is confirmed with you by our sales team. For questions about an invoice, email sales@gravixcloud.com.
Availability and changes
We work to keep the services available and to improve them. Like any online service they can be interrupted, for example for maintenance or by network problems outside our control, and we may change or retire features over time. Commitments about availability apply only if they are written into a signed agreement with you.
Suspension and bans
You can stop using the services at any time. We may suspend or close an account that breaks these terms, puts other users or the services at risk, or is not paid. Where it is reasonable, we will contact you first.
Misuse of the services or bad behaviour, including anything listed under Acceptable use, leads to a permanent ban of the account. We can ban an account without notice when the misuse is serious or puts other people at risk. A banned account cannot be reopened, and its owner may not open a new account.
A ban does not entitle you to any refund. Any remaining account balance is handled as described in Refunds and account balance.
Refunds and account balance
Payments are not refunded, including when an account is suspended, banned or closed. The sign-up bonus has no cash value and cannot be withdrawn.
If your account has a remaining paid balance, you can ask us to withdraw it by emailing sales@gravixcloud.com. We check every request before paying it out, and a withdrawal takes 1 to 2 months to process.
Warranties and liability
The services are provided as they are offered at the time you use them. The limits of our responsibility will be set out in the full terms or in your written agreement. Until then, for any question about liability, warranties or contract terms, contact sales@gravixcloud.com.
Changes to these terms
We may update these terms. When we do, we will change the "Last updated" date at the top of this page. If you keep using the services after a change, the updated terms apply.
Contact
Questions about these terms: sales@gravixcloud.com or +880 1703-449000.